Privacy Policy

1. Our Commitment to Your Privacy

Prostar Construction (PROSTAR CONSTRUCTION PTY LTD, ABN: 81 643 598 681) ("we", "us", "our") is committed to protecting the privacy of your personal information. This policy outlines how we handle information collected from you through our website (https://prostarconstruction.com.au) and during the course of our business as a residential builder in Melbourne.

2. The Information We Collect

We collect information necessary to provide you with our high-quality renovation and building services.

a) Personal Information You Provide

When you fill out our contact form or otherwise engage with us, you voluntarily provide information that may include:

• Your full name
• Your email address and phone number
• The address of your project
• Specific details about your renovation or new build requirements

b) Non-Personal Usage Data

We may automatically collect non-identifiable information about your visit to our website, such as your IP address, browser type, and pages visited. This data is used in an aggregated form for analytical purposes to improve our website's performance and user experience.

3. How We Use Your Information

Your personal information is used solely for legitimate business purposes, including:

• To Respond and Quote: To contact you regarding your project inquiry, schedule a consultation, and prepare a detailed quote.
• Project Management: To communicate with you throughout the design and construction phases of your project.
• Service Delivery: To coordinate with necessary professionals and tradespeople to carry out the work on your property.
• Legal Compliance: To prepare legally required documents such as HIA contracts and to lodge council or building permit applications on your behalf.

We will not use your personal information for marketing purposes without your explicit consent.

4. Disclosure of Your Information

We respect your privacy and do not sell or rent your personal information. Disclosure only occurs when necessary to deliver our services:

• To Our Subcontractor Network: As an owner-led builder, we engage a network of trusted, specialist subcontractors (e.g., plumbers, electricians, cabinet makers). To perform work on your property, we must provide them with necessary details such as your name and site address. This sharing is essential to fulfilling our contractual obligations to you. All subcontractors are required to respect the confidentiality of this information.
• To Authorities and Professionals: We may share your information with building surveyors, engineers, or local councils as required to obtain the necessary permits and certifications for your project.
• For Legal Reasons: If required by law, such as to comply with a subpoena or other legal process.

5. Data Security and Retention

We take reasonable technical and administrative steps to protect your personal information from misuse, loss, and unauthorised access. We retain your information for as long as necessary to fulfil the purposes outlined in this policy, and as required by law for record-keeping (e.g., for warranty and insurance purposes).

6. Your Rights and Access

In accordance with Australian privacy law, you have the right to request access to, or correction of, the personal information we hold about you. To make such a request, please contact us using the details on our Contact page.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page. We encourage you to review it periodically.

8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us via our Contact page.